Vertical voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
a Make sure your software program is using a correct fill pattern.
b Resend the print job.
Do vertical voids still appear on prints?
Go to step 2. The problem is
solved.
Step 2
a From the Paper Menu, set the paper type and weight to match
the paper loaded in the tray. To access the Paper Menu, do
either of the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then
navigate to Settings > Paper Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
b Resend the print job.
Do vertical voids still appear on prints?
Go to step 3. The problem is
solved.
Step 3
Check if you are using a recommended type of paper.
a Load the specified tray or feeder with a recommended type of
paper.
b Resend the print job.
Do vertical voids still appear on prints?
Go to step 4. The problem is
solved.
Troubleshooting 178
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