Action Yes No
Step 4
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Do vertical voids appear on prints?
Contact
customer
support.
Note: The laser
scanning unit may
be defective.
The problem is
solved.
Toner specks appear on prints
Action Yes No
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Contact
customer
support.
The problem is
solved.
Toner rubs o
Leading edge
Trailing edge
ABC
DEF
Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper
type, texture, and weight. To access the Paper Menu, do either of
the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then navigate
to Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Go to step 2. Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Troubleshooting 179
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