Shadow images appear on prints
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Leading edge
Trailing edge
Action Yes No
Step 1
Check if the paper loaded in the tray has the correct paper type
and weight.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2. Load paper with the
correct paper type
and weight in the
tray.
Step 2
From the Paper menu, set the paper size and type to match the
paper loaded in the tray. To access the Paper menu, do either of
the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then, navigate
to Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Do the paper type and weight settings match the paper loaded in
the tray?
Go to step 3. Change the paper
type and weight to
match the paper
loaded in the tray.
Step 3
a Depending on your operating system, specify the paper type
and weight from Printing Preferences or the Print dialog.
b Resend the print job.
Do shadow images still appear on the prints?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on the prints?
Contact
customer
support.
The problem is
solved.
Troubleshooting 160
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