Action Yes No
Step 2
a Check if the printer is plugged in and turned on, and if the
printer control panel light sequence matches the light
sequence in the following illustration:
Ready
‑ On
b Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 3.
Step 3
If printer control panel light sequence indicates an error, then clear
the message. For more information on printer control panel error
light sequences, see
“Understanding the printer messages” on
page 106.
Note: The printer continues to print after clearing the message.
Do the jobs print?
The problem is
solved.
Go to step 4.
Step 4
a Check if the ports (USB, serial, or Ethernet) are working and if
the cables are securely connected to the computer and the
printer.
Note: For more information, see the setup documentation
that came with the printer.
b Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 5.
Step 5
a Turn o the printer, then wait for about 10 seconds, and then
turn the printer back on.
b Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 6.
Troubleshooting 152
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