Action Yes No
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
From the Paper
Texture menu,
change the texture
settings to match the
paper you are
printing on. To
access the Paper
Texture menu, do
either of the
following:
• If the printer is on
a network, then
open a Web
browser and type
the printer IP
address in the
address field.
Then navigate to
Settings > Paper
Menu > Paper
Texture.
Note: If you do
not know the IP
address of the
printer, then print
a network setup
page and locate
the IP address in
the TCP/IP
section.
• If the printer is
connected to a
computer by a
USB or parallel
cable, then open
the Local Printer
Settings Utility for
Windows or
Printer Settings
for Macintosh.
Go to step 5.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Is the print still too light?
Go to step 6. The problem is
solved.
Troubleshooting 171
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