Unresponsive toner cartridge service check
Action Yes No
Step 1
a Check if the toner cartridge is a supported and genuine
Lexmark supply. If not, then replace it.
b Make sure that the toner cartridge is properly installed.
c Check the toner cartridge, toner cartridge button, and cartridge
plunger for damage. Replace if necessary.
d Make sure that the latest firmware is installed.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check the cable JARW1 for proper connection to the controller
board.
Is it properly connected?
Go to step 3. Reseat the cable.
Step 3
Check the toner cartridge smart chip contact for damaged pins.
Is it free of damage?
Replace the
controller board. See
“Controller board
removals” on
page 247.
Replace the toner
cartridge smart chip
contact. See
“Toner
cartridge smart chip
contact removal” on
page 251.
Unsupported toner cartridge service check
Action Yes No
Step 1
a Check if the toner cartridge is a supported and genuine
Lexmark supply. If not, then replace it.
b Make sure that the toner cartridge is properly installed.
c Check the toner cartridge, toner cartridge button, and cartridge
plunger for damage. Replace if necessary.
d Make sure that the latest firmware is installed.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
If this error occurred after replacing the controller board, then
restore the printer configuration. See
“Restoring the printer
configuration
after replacing the controller board” on page
205.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4514-6xx
Diagnostics and troubleshooting
126