2-74 Service Manual
4025-XXX
Damaged Prints
The printed page exits the printer either wrinkled, creased, or torn.
THE PRINTER DISPLAYS NO ERROR CODE.
Step Actions and Questions Yes No
1 PRINTER INTERIOR INSPECTION
Remove the paper trays and the EP Cartridge.
Thoroughly inspect the interior of the printer, looking for bits of
paper, paper clips, staples, broken printer parts such as sensor
actuators, or anything that might be rubbing against or
catching on the paper as it moves along the paper path.
Is the interior of the printer clear of debris or broken
parts?
Go to step 2 Clean the
printer interior
or replace the
broken printer
parts
2 FEEDER ISOLATION
Feed paper out of each of the available paper feeders.
Is the paper damaged when fed out of only one tray?
Go to step 3 Go to step 4
3 PAPER STACK INSPECTION
Inspect the paper loaded in the paper tray that feeds the
damaged prints.
Is the paper undamaged and is the paper loaded under the
snubbers and are the paper guides correctly positioned?
Go to step 4 Replace the
paper if it is
damaged or
reload the
paper.
4 PAPER PATH INSPECTION - FEED TO REGISTRATION
Generate a Test Print.
Open the Left Upper Cover just before the lead edge of the
sheet of paper reaches the Registration Rolls.
Carefully remove the EP Cartridge from the printer.
Inspect the sheet of paper.
Is the sheet damaged as it arrives at the Registration
Rolls?
Replace the
“Feeder,
Nudger, and
Retard Rolls”
on page 4-17
Go to step 5
5 PAPER PATH INSPECTION - REGISTRATION
Generate a Test Print.
Open the Left Upper Cover just after the lead edge of the sheet
of paper has passed the Registration Rolls.
Carefully remove the EP Cartridge from the printer.
Inspect the sheet of paper.
Is the sheet damaged as it leaves the Registration Rolls?
Replace the
“Registration
Roll
Assembly”
on page 4-55
Go to step 6
6 PAPER PATH INSPECTION - DRUM & BTR
Generate a Test Print
Open the Left Upper Cover just after the lead edge of the sheet
of paper has passed the BTR.
Carefully remove the EP Cartridge from the printer.
Inspect the sheet of paper.
Is the sheet damaged as it leaves the BTR area?
Replace the
EP Cartridge
and the “BTR
Assembly”
on page 4-61
Go to step 7
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