Diagnostic Information 2-3
4025-XXX
Accessing Additional Debug Information for Service Errors
Additional debug information may be available for the specific service error being
displayed. This information may help the Customer Support Center, customer engineer,
and support engine resolve the problem.
To access this information:
1. Press and hold Go, then press and release Select. The first screen of debug
information is displayed. Write this information down.
2. Continue pressing Return+Select until each screen of debug data is obtained. Once
the end of the debug data is reached, the original service message is displayed.
9xx Service Errors Codes
The following tables describe the service errors:
9xx Service
Second Line Msg
Service Error Code Table
9xx
Code
Second Line
Message
Description/Action
900 RIP Software Unrecoverable RIP software error. Replace the “Engine Board
(MCU PWB)” on page 4-92.
901 Engine Error The engine has reported an engine failure not recognized by the
RIP code. Replace the “Engine Board (MCU PWB)” on
page 4-92.
902 Engine Error MCU ASIC to control Printhead ID defective. Go to “Error Code
902” on page 2-11.
903 Engine Error Malfunction of built-in RAM. Go to “Error Code 903” on
page 2-12.
904 Engine Error NVRAM is defective. Go to “Error Code 904” on page 2-13.
905 Engine Error Malfunction of NVRAM read/write. Go to “Error Code 905” on
page 2-14.
906 Engine Error MCU ASIC circuit to control CRUM is defective. Go to “Error
Code 906” on page 2-15.
910 Motor Error Main motor revolution failure. Go to “Error Code 910” on
page 2-16.
911 Motor Error Drum motor revolution failure. Go to “Error Code 911” on
page 2-18.
912 Motor Error Printhead motor revolution failure. Go to “Error Code 912” on
page 2-19.
915 Fan Error Fuser fan failure. Go to “Error Code 915” on page 2-20.
916 Fan Error LVPS fan failure. Go to “Error Code 916” on page 2-20.
917 Fan Error ESS fan failure. Go to “Error Code 917” on page 2-21.
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