3-28 Service Manual
4025-XXX
Error Log
Viewing the Error Log
The Error Log aids the Customer Engineer by providing a history of printer errors. It
contains the 12 most recent errors that have occurred. The most recent error is displayed
in position 1, and the oldest error is displayed in position 12 (assuming 12 or more errors
have occurred). If fewer than 12 errors have occurred, then the oldest error is displayed in
the position before the empty log entries begin. Empty log entries are identified with an
error number of 000. Occupied log entries contain the error number for the message
displayed. For example, 925 is contained in the log when a 925 Service Error occurs.
If an error occurs after the log is full, the oldest error in the log is discarded to make room
for the new error. The printer stores identical errors in consecutive positions in the log. In
other words, error log position N and position N+1 could contain the same error code if
the same error occurs twice in a row.
The following error messages are stored in the error log:
• All 2xx paper jam messages.
• All 9xx service messages.
To view the error log, select the Display Log operation from the Diagnostics ERROR LOG
menu. The entire error log cannot be displayed on a single screen. Four error log entries
are displayed per screen. Therefore, the entire error log takes up 3 screens. To move
forward in the log, press Menu. To move backward in the log, press Menu.
Here is an example of the error log screens:
To exit the error log, press Return or Stop.
1-200 2-920
3-928 4-922
5-250 6-990
7-230 8-230
9-953 10-000
11-000 12-000
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