Diagnostic Information 2-75
4025-XXX
Unfused Image or Image Easily Rubs Off of Page
The toner image is not completely fused to the paper.
THE PRINTER DISPLAYS NO ERROR CODE.
7 PAPER PATH INSPECTION - FUSER
Generate a Test Print
Open the Left Upper Cover just after the lead edge of the sheet
of paper has exited the Fuser.
Inspect the sheet of paper.
Is the sheet damaged as it leaves the Fuser?
Replace the
“Fuser
Assembly”
on page 4-65
Clean or
replace the
“Offset/Exit
Assembly”
on page 4-69
Step Actions and Questions Yes No
1 PAPER INSPECTION
Inspect the paper loaded in the paper trays.
Is the paper wrinkled, dimpled, or show any sign of having
a high moisture content?
Replace with
dry, newly
opened paper
Go to step 2
2 IMAGE DENSITY INSPECTION
Run a Black Test Print.
Is the Test Print a rich, dark gray?
Go to step 3 Go to Light
Undertoned
Prints
3 FUSER ASSEMBLY REPLACEMENT
Replace the “Fuser Assembly” on page 4-65.
Run a half dozen Test Prints.
Does the image rub off?
Go to step 4 Problem
solved
4 The following printer FRUs and areas are associated with this
specific problem. One or more of these FRUs or areas may
have failed partially or completely. If you cannot isolate this
problem using the steps in this Service Check, replace each
FRU or troubleshoot each area listed below, one at a time, until
you isolate and solve the problem.
• AC Driver PWB - Go to “AC Driver PWB 120/230 VAC” on
page 4-86.
• MCU PWB - Go to “Engine Board (MCU PWB)” on
page 4-92.
• I/O PWB - Go to “I/O PWB” on page 4-89.
Step Actions and Questions Yes No
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