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Getting Help For Assistance 153

For Assistance

Thefollowingtopicsaddressareasofsupportforyourdevice,suchasaccountinformation.

Troubleshooting

Checkthequestionsandanswersbelowfortroubleshootingsolutionsforcommonphoneissues.

Check Here First

Issue:Phonefreezes/operationisunstable.

Solution:Turnthephoneonagain.Datathatwasbeingeditediserasedafteryourphoneis

poweredonagain.

Issue:Operationisunstableafteranewapplicationwasinstalled.

Solution:Thenewlyinstalledapplicationmaybethecause.UninstalltheapplicationinSafe

mode.SeeUninstallanApp.ToturnthephoneoninSafemode:

l PressandholdthePower/Lock Button>touchandholdPower off,readthedisclaimer

forsafemode,andthentapTURN ON.



AfterturningthephoneoninSafemode,"SafeMode"appearsatlowerleft.



AfterrestartinginSafemode,yourphonecanbepoweredonasusual.



BeforeturningthephoneoninSafemode,itisrecommendedthatyoubackupimportant

data.



BypoweringthephoneoninSafemode,addedwidgetsmaybedeleted.

Issue:Cannotusephone,mail,orInternet.

Solution1:Checkwhetheryouarewheresignalisweakoroutofservicearea.

Solution2:Powerthephoneonagain.

Solution3:IsthephoneinAirplanemode?TocheckthatAirplanemodeiscanceled:

1.Tap >Tools >Settings >Networkstab.

2.TapAirplane modeswitch toturnthefunctionoff.

Solution4:Isdatacommunicationdisabled?Tocheckthatdatacommunicationisenabled:

1.Tap >Tools >Settings >Networkstab>Mobile data.

2.TaptheMobile dataswitch toturniton.

LG X POWER User Manual

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