Getting Help For Assistance 154
Solution5:Isadisabledaccesspointset?Toresettoinitialsettings:
1.Tap >Tools >Settings >Networkstab>More.
2.TapMobile networks>Access Point Names.
3.Tap >Reset to default.
Issue:Batterylevelgoesdownquickly.
Solution:Areyouwheresignalisweakorhavebeenoutofserviceareaforalongperiod?
CallingwheresignalisweakorbeingoutofserviceareausesalotofBattery.
Issue:Cannotinstallapplications.
Solution:ApplicationscannotbeinstalledwithonlyalittlefreespaceonthephoneorSDcard.
Tocheckfreespace,seeStorage&USB.Applicationsnotsupportedbyyourphonecannotbe
installed.
Issue:Cannotunlockscreen.
Solution:Powerthephoneonagain.Datathatwasbeingeditediserasedafterthephoneis
poweredonagain.
Sprint Account Information and Help
Findoutaboutaccountpasswordsandinformationaboutmanagingyouraccountandfindinghelp.
Sprint Account Passwords
Youwillneedtocreatepasswordstoprotectaccesstoyourpersonalaccountinformation,your
voicemailaccount,andyourdataservicesaccount.AsaSprintcustomer,youenjoyunlimited
accesstoallyourinformation.
Account User Name and Password
Ifyouaretheaccountowner,youwillcreateanaccountusernameandpasswordwhenyousignon
tosprint.com/mysprint.(ClickRegister andfollowthepromptstogetstarted.)Ifyouarenotthe
accountowner(ifsomeoneelsereceivesthebillforyourSprintservice),youcangetasub-account
passwordatsprint.com/mysprint.
Voicemail Passcode
You’llcreateyourvoicemailpasscodewhenyousetupyourvoicemail.SeeVoicemailSetupfor
moreinformationonyourvoicemailpasscode.