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Rev. Date 040819
Troubleshooting
Code Name
Code
Type
Factory
Setting
Description Symptoms Troubleshooting Tips
1010
Heatsink
Temperature
High Fault
Auto-
Reset
85C
Fan Stopping
Intermittently
1. Conrm that heatsink temperature Is
below 110C
2. Conrm that end caps are open and
there is no blockage in the blades (AVD3)
3. Conrm that the quick link on the
safety cable is not pulling the rubber
boot closed (AVD3)
4. Conrm that the ambient temperature
is below 50C
5. Start the fan earlier in the day before
the ambient temperature rises
1011
Ambient
Temperature
High Warning
Warning 75C
Fan Slowing/
Stopping
Intermittently
1. Conrm that ambient temperature Is
below 50C
2. Start the fan earlier in the day before
the ambient temperature rises
1012
Ambient
Temperature
High Fault
Auto-
Reset
80C
Fan Stopping
Intermittently
1. Conrm that ambient temperature Is
below 50C
2. Start the fan earlier in the day before
the ambient temperature rises
1013
Phase Current
Following Error
Auto-
Reset
Fan Stopping
Intermittently
Fan Not Starting
Fan “Twitching”
Fan Not Able
To Run Above
A Certain
Percentage
Fan Running
Slowly/
Irregularly
Grinding/
”Groaning”
Sounds
1. Turn incoming power off for two
minutes, turn back on
2. Conrm power is within fan’s
specications
3. Ensure that blade length is properly
set
4. Conrm motor leads are stripped
(gen 2 370)
1017
Keep-Alive
Timeout
Auto-
Reset
10s
Fan Randomly
Stops
Fan Will Not
Start
1. Conrm whether touchpad was
unplugged or not
2. Conrm that CAT5 is under 100ft
3. Conrm that CAT5 is from factory and
has not been modied
4. Conrm that CAT5 is shielded
5. Conrm that repeaters are properly
installed on the network
6. Double check network splices
7. Plug touchpad directly into board