Introduction to this manual Chapter 1
Mastersizer 2000 Page 1-5
Online help
The primary function of the online help is to give detailed information on the soft-
ware. Each dialogue has a Help button that, when pressed, gives help specific to
that dialogue. Many dialogues also have Advice buttons, giving more general
advice.
All help topics can be accessed through the standard help screen by selecting Help-
Help topics. From within this screen all help topics can be searched or accessed
through the contents list or index.
Help desk
All queries regarding the system should initially be directed to the local Malvern
representative. Be ready to quote:
Model number of the optical bench and dispersion unit(s).
Serial number of the optical bench and dispersion unit(s).
Version of the Malvern software – this can be found by starting the software
and selecting Help-About.
The serial number of the optical bench can be found inside the sample area
(remove the cell first). The serial number of a dispersion unit is found on its rear
panel.
Contact the United Kingdom help desk if the local Malvern representative is not
available. Its direct line is +44 (0)1684 891800.
Note
This help line is primarily English speaking.
Remote support
Malvern Instruments offers a remote support service, delivered by an Internet con-
nection. Benefits include fast and efficient fault diagnosis, reducing downtime and
costs.
Online user training is also available, plus software updates. A high speed Internet
connection is recommended for making use of this facility.
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MAN0384-1.0 Mastersizer 2000.book Page 5 Tuesday, March 20, 2007 8:56 AM
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