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52.
Warranty And Service Calls
Before you contact the Burlodge Service Department or Authorised Service Agent, please make sure that a competent
electrician has carried out the following checks:
•
check the power supply
•
check the power cable, plug and internal fuses
•
check for any visual damage
Under no circumstances remove or interfere with any part of the Multigen, even if it is disconnected from the power supply. If
the trolley still does not operate, contact your local service agent or Burlodge Service Department.
Please ensure that you give the following information when placing a call with the Service Department (refer to the rating plate
at the rear of the trolley):
• The Series name (i.e.,Multigen )
• Model code
• Date of manufacture
• Serial number
• The location of the equipment
• A detailed description of the problem
• Your name, department, position and phone number
CAUTION !! :
Any electrical testing by untrained personnel is extremely hazardous and may cause permanent damage to the onboard
electronics if not carried out correctly. Warranty
Standard Warranty
The standard warranty is one-year parts and labor or as per contract. Commencing 14 months from the date of delivery or 12
months from the date of commissioning which ever expires first.
All equipment except china, trays and consumable components is covered against faulty material or workmanship. In the
unlikely event of any valid failures, Burlodge or its authorised agents will repair the trolley free of any charges.
The following will not be covered by the warranty and may invalidate it.
•
Damage during unloading or storage.
•
Incorrect installation.
•
Neglect or misuse of the equipment.
•
Use of the trolley other than described in this manual.
•
Fire, water or frost damage.
•
Using parts not supplied by Burlodge/Authorised Service Agent.
•
Service carried out by service companies not authorised by Burlodge.
•
False calls.
•
Voltage fluctuations exceeding ± 10 % of the nominal voltage.
•
Power failure.
•
Damaged power cord or plug.
•
Re-programming after commissioning and after initial training will not be covered by the warranty
Only authorized persons may carry out repairs during the warranty period or in compliance with the Burlodge contract. Should
the Customer fail to comply with these requirements, both the initial warranty period and all certification of the trolley will
automatically become invalid. This manual is provided to assist you to resolve some of the problems you may incur. Please
make sure that you refer to this manual before placing a service call as we reserve the right to charge for any calls that could
have been resolved by reading this manual.
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