Microtek ScanWizard EZ - Professional Mode Reference Manual 81
Appendix
Product and Technical Support
If you need to call Technical Support, please have the following information
ready:
• Your scanner model. The scanner product name is indicated on the front (or
top) of the scanner, not the back.
• The scanner's serial number. This can be found on the back panel of the
scanner.
• Your computer name and model.
• The version number of ScanWizard EZ. This is indicated on the ScanWizard
EZ scanning software.
• Your system components, or the devices on your system, such as an external
hard drive, CD-ROM, etc.
• Software being used with your scanner.
Important
Aside from having the above information ready, please make sure that when
calling technical support, you (or someone calling for you) are knowledgeable
about the basic operations that may need to be performed on PCs. These
procedures include:
• How to edit the CONFIG.SYS file
• How to edit the Windows WIN.INI file
Microtek's technical support will not walk you through these procedures. You
are assumed to have knowledge of your Windows system.
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