Troubleshooting D-5
10. Scanned images have vertical white lines from top to bottom.
Solution: The mirrors of your scanner may be dusty or dirty. To resolve this,
open the cover and spray some air on the bottom mirror which is roughly
8-1/2" long and is directly below the carriage (but moves with the carriage).
Do not clean the mirrors with glass cleaners such as Windex or with cloth.
If you want to use a liquid, use alcohol and lens tissue paper (other
materials may scratch).
11. When you select Acquire (or other similar command), the Microtek scanner
software reports that no scanner is connected.
Solution: This problem usually happens when the software cannot see the
scanner. This situation could be resolved by any of the following:
• Make sure the scanner has a solid green light on and that the lamp
inside is continuously and solidly on (no flickering). If not, see
troubleshooting for situation #2.
• Make sure the scanner is connected properly to the computer. If you
have multiple SCSI devices connected to your computer, try the
computer with only the scanner connected to see if the two work. If
they do, the problem is with another SCSI device, with the cabling, or
with the terminator. Make sure none of your cables are too long (4 feet
or shorter), and make sure the last SCSI device on your system is
externally terminated with a terminator.
• Set the Windows display option to VGA or super VGA, then restart
Windows and try again. The problem may be a conflict with the video
driver.
• Make sure the SCSI ID setting on your scanner is unique, and that no
other SCSI device has the same setting as your scanner. Microtek
scanners are set to SCSI ID #6 by default. If you have a utility that can
scan your SCSI bus (such as the ScanWizard Pro's SCSI Probe feature),
you can easily find out what ID numbers are taken and which ones are
free to be used for the scanner.
• You may also want to try to scan using the Scanner Test utility to see if
the problem is in your image-editing software or due to other conflicts
between the software and another program in your computer. If the
test utility works, then your scanner is operating properly, and you can
then look for other utilities and programs that may be causing the
problem.
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