Chapter 5 Dealing with Problems
121
5.2 Problems indicated by messages
If a problem occurs, the buzzer will sound, and a message will appear on the display. You can also use local
guidance when checking. "Displaying Machine Information (Local Guidance)"(P. 28)
Take appropriate measures based on the message. If a message is displayed again even after you take the
recommended corrective action, contact your local dealer or our service office.
Warning messages
Message Cause Corrective action
MOTOR POWER OFF
• The motor stops due to some
action causing initialization—
for example, opening the
cover.
• Wait until the initialization operation is
complete.
Replace NCU Ink Pad
• The ink absorber needs to be
replaced.
• The NCU ink absorber must be replaced.
Contact your local distributor, our sales
office, or service center.
Replace NCU
• A problem was detected with
the nozzle clogging
assessment.
• The NCU must be replaced. Contact your
local distributor, our sales office, or service
center.
NCU Sensor Lv Low
• The sensor’s sensitivity is
impaired.
• Clean the NCU. "NCU Cleaning"(P. 90)
• Replace the NCU if the error does not clear.
Contact your local distributor, our sales
office, or service center.
NCU Sens Adj Err H
• Sensor sensitivity adjustment
failed.
NCU Sens Adj Err L
NCU CONNECT
• A problem was detected with
the NCU connection.
• Turn off the power on the machine and turn
it on after a while. "Turning Off the
Power"(P. 31)
Ink IC is not registered
• The ink IC chip is not
registered.
• The registered remaining ink
level indicates the ink has
run out.
• Replace with new ink. "When Ink End is
Displayed"(P. 39)
Ink End
M _ _ _ _ _ _ _
• The ink has run out. • Replace with new ink. "When Ink End is
Displayed"(P. 39)
Ink Near End
M _ _ _ _ _ _ _
• Ink levels are low. • The ink will run out soon. Have new ink
ready.
Ink Error
• An ink error occurred. • Check the ink error details. "Ink errors
(local guidance)"(P. 122)
COVER OPEN
• The cover is open. • Close the cover.
Lower the clamp lever
• The clamp lever is raised. • Lower the clamp lever. "Front"(P. 20)
Data Remain
• Print (RIP) data was
received.
• Switch to REMOTE mode and start printing
or clear the data and abort printing.
Temporary Suspension
• Printing has been paused. • Switch to REMOTE mode and resume
printing or clear the data and abort printing.
NO MEDIA
• No media is loaded, or the
sensors are faulty.
• Load media. "Loading the Media"(P. 53)
• Clean the media sensor. "Media Sensor
Cleaning"(P. 95)
Please load media.
• No media is loaded, or the
sensors are faulty.
• Load media. "Loading the Media"(P. 53)
No media detected
• The media width has not
been detected.
• Detect the media width. "Loading the
Media"(P. 53)
5
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