Mitel 5634 - 5 Messaging; Incoming Messages; Message with Request for Answer

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Messaging
58016275 / October 2020
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5 Messaging
All functions (except for the 5.10 Voicemail , page 30 ) described in the current chapter
are applicable to 5634 Services and 5634 Alarm only.
This chapter describes how to use messaging function on the handset and includes the following:
• 5.1 Incoming Messages, page 23
• 5.2 Received Messages, page 25
• 5.3 Sent Messages, page 25
• 5.4 Unsent Messages, page 25
• 5.5 Messaging Basics, page 25
• 5.6 Message Templates, page 27
• 5.7 Call from the Message, page 28
• 5.8 Interactive Messaging, page 29
• 5.9 Colored Messaging, page 30
• 5.10 Voicemail , page 30
• 5.11 Send Data, page 31
5.1 Incoming Messages
In Idle mode, the New message icon and the content of the message are automatically shown on
the display. The New message icon remains on the display until all new messages are read. If the
handset is locked, you must first unlock it to read a message.
The incoming message is normally accompanied with the message alert signal and/or vibration. If you
want to open and read the received message later, press Close. The message will be automatically
stored in the Messaging → Inbox.
It is possible to configure how incoming messages are indicated and displayed on handset. For
the whole list of features and instructions on how to configure them using the
WinPDM/WSM3/CPDM3 DM, please refer to the Mitel 5634 VoWi-Fi Handset Configuration Guide.
5.1.1 Message with Request for Answer
Along with ordinary messages, you can receive messages that require the response from you.
In the Status bar, messages with request for answer are marked with the New message icon .
In the Inbox, such messages are marked with the Messages with request for answer icon .
Accept or Reject the Message
When the message with request for answer is received, press Accept or Reject.
The option Delete is not available for a message with request for answer. To delete the
message from the Inbox, first you need to acknowledge the message, i.e either accept or reject
it.
When a message has been acknowledged, the Read message icon appears near the message in
the Inbox. The Accepted or Rejected stamp as well as the time and date of acknowledgment are
added to the message.