Troubleshooting
Mitel 5634 VoWi-Fi Handset
Table 3 Operational problems (continued)
There is no ring signal. The handset is muted.
The Silent off icon in
the Status bar shows that the
handset is muted.
In idle mode, press and hold the
Sound off key or the
Mute button to unmute the
Ring volume set to silent.
The Silent volume icon
in the Status bar shows that
the volume is set to silent.
Increase the volume by pressing
the Volume up button or by
going on the handset into the
Settings → Sound & Alerts
→ Volume.
Not possible to mute the handset
or set the ring volume to “Silent”.
The handset is most likely
configured to restrict the user
from muting or setting the
Contact the system administrator
for support. Ask to turn off the
Prevent silent parameter to
have no sound restrictions.
One of the following messages
appeared on the screen:
•
Remotely updated
•
Updating handset…
New software has been installed
or some parameters have been
remotely changed on the
handset
No action needed. Wait for the
handset to restart or start up.
Wrong time & date setting.
PBX dependent. The handset
hasn't received the right time and
date after a change in the system
–
Switch the handset off and
on again.
–
Wait maximum 24 hours for
the changes to appear.
–
If still wrong, contact the
system administrator for
No channel available
The handset did not receive the
expected answer from the PBX
during call setup, or the user
attempts to make a call when
the handset is displaying
.
Make another call (when the
handset is not showing
Messaging only). If the
handset does not work after
another try, contact the system
administrator.
Error or Warning Messages
Error or warning messages appear directly on the handset’s display and contain a short information
about current technical problems. In such cases, you can see one of the following texts:
•
No network
•
No access
•
No channel available
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