Chapter One: General Information Customer Support
7
Customer Support
Standard maintenance and repair services are available through all of our regional MKS
Calibration and Service Centers, listed on the back cover. In addition, MKS accepts the
instruments of other manufacturers for recalibration using the Primary and Transfer Standard
calibration equipment located at all of our regional service centers. Should any difficulties arise
in the use of your Type 649 instrument, or to obtain information about companion products MKS
offers, contact any authorized MKS Calibration and Service Center. If it is necessary to return
the instrument to MKS, please obtain an RMA Number (Return Material Authorization Number)
from the MKS Calibration and Service Center before shipping. The RMA Number expedites
handling and ensures proper servicing of your instrument.
Please refer to the inside of the back cover of this manual for a list of MKS Calibration and
Service Centers.
Warning
All returns to MKS Instruments must be free of harmful,
corrosive, radioactive, or toxic materials.
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