Diagnostics and Errors 8-3
Additional Diagnostics Information
For detailed printer diagnostics information, refer to the Operator’s Handbook. See Chapter 7,
“Status Polling,” for information on requesting printer and job status. See the following error
message listing in this chapter for more information.
Data Errors
Call Technical Support if you receive any error message not listed below.
Errors 001 to 499 are data errors. These errors are returned in response to a J,3 request. See
Chapter 7, “Status Polling,” for more information. A data error indicates that incorrect data was
received from the host, causing the printer to ignore the entire print job. After checking the
packet and correcting the problem, transmit the print job again.
The following is a list of data errors. These errors occur because data in the format, batch,
check digit, font, or graphic packet is invalid.
Format Errors
Error Description
Code
001 Packet ID number must be 1 to 999.
002 Name must be 1 to 8 characters (excluding non-printable control characters) inside
quotes. The range is 1 to 256 characters for the XML-enabled printer.
003 Action must be A (add) or C (clear).
004 Print length is invalid. See “Defining the Format Header” in Chapter 3 for valid lengths.
005 Print width is invalid. See “Defining the Format Header” in Chapter 3 for valid widths.
006 Storage device must be F (Flash), R (volatile RAM), or T (temporary for graphics).
007 Unit of measure must be E (English), M (Metric), or G (Dots). See “Defining the Format
Header” in Chapter 3 for more information.
010 Field ID number is outside the range 0 to 999.
011 Field length exceeds 2710.
012 Row field position is greater than the maximum stock dimension. See “Defining Text
Fields” in Chapter 3 for valid row lengths.
013 Column field position is greater than the maximum stock dimension. See “Defining Text
Fields” in Chapter 3 for valid column widths.
014 Font style must be 1, 2, 3, 4, 5, 6, 10, 11, 15, 16, 17, 18, 50, 56, or a valid downloaded
font selector number. See “Defining Text Fields” in Chapter 3 or Appendix B, “Fonts,” for
more information.
015 Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270
degree). See “Defining Text Fields” in Chapter 3 for more information.
016 Field rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree).
See “Defining Text Fields” in Chapter 3 for more information.
017 Field restriction must be V (variable) or F (fixed).
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