Diagnostics and Errors 8-13
Machine Faults (Continued)
These errors occur when there is a problem with the printer.
Error Description
Code
750 Printhead is overheated. Turn off the printer to let the printhead cool. If the error
persists, call Technical Support.
751 Printer did not sense a black mark when expected. The supply may be jammed. For
errors 751-753, check the
♦ supply tracking ♦ supply marks
♦ black mark sensor position ♦ supply roll for binding.
Press ESCAPE and try to continue printing. If the error continues to appear,
change the supply
752 Printer sensed a mark in the wrong place.
753 Printer sensed a mark that is too long.
754 Printer has a ribbon problem. Check the ribbon for a jam or remove any slack by turning
the take-up reel clockwise. Load a new ribbon.
755 Printhead is open. Close the printhead before continuing. If the error persists, call
Technical Support.
756 The printer is out of supplies. Load supplies and/or clean the supply sensor.
757 Load supplies. The calibrated supply length differs by plus or minus .25 inches from the
format. Press FEED to print on the current supply or load new supply and press ENTER.
758 Check supply. Either the supply is not seen, or the on-demand sensor is broken
(purchase optional). Check for a label jam. Clear the supply path or reload supplies.
This error may occur if you remove a label too quickly in on-demand mode. The printer
does not recalibrate after this error.
759 Knife is not moving. Call Technical Support.
760 Knife jam. Call Technical Support.
761 The stacker is full or jammed. Empty the stacker or clear the jam before continuing. The
printer does not recalibrate after this error.
762 Low Voltage. For DC-powered printers, recharge the external battery. For AC-powered
printers, check the power inlet where the printer is connected. The acceptable voltage
range is between 90-132 V
RMS
and 180-264 V
RMS
. If more or less power is received,
unpredictable results may occur.
763 Waiting to dispense label. Press FEED.
764 Verifier scan error (bad scan) on label when using normal (no overstrike) mode. Press
ESCAPE/CLEAR to clear the error and continue printing. Make sure you did not apply
Option 62 (do not scan a particular bar code) to all bar codes on a format.
765 The printhead has less than 8 bad dots. The printer can shift bar code fields to avoid
bad dots. You may need to press ESCAPE to continue printing. Print a test label to
confirm the number of bad dots.
766 Backfeed/overfeed error. There is a problem with the backfeed or overfeed distance.
767 Incorrect AD value. Call Technical Support.
768 Printhead has more than 8 bad dots within the format area or is not connected. Make
sure the printhead is connected.
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