© Copyright 2020 Moog, Inc.
29
LOAD SET Alarm
4. TROUBLESHOOTING GUIDE
Is door closed
securely?
Turn pump o. Unload and reload delivery
set cassette. Make sure door is closed
securely, then turn pump back on.
NO / UNSURE
YES
Is door cracked
or tab on side of
door broken?
If alarm continues, contact Moog Customer
Service at 800.970.2337 to order a new door.
YES
If alarm continues, contact Moog Customer
Service at 800.970.2337 for assistance.
NO
NO FLOW IN or NO FLOW OUT Alarms
4 NO FLOW IN - Occlusion between delivery set and pump.
4NO FLOW OUT - Occlusion between pump and patient.
Is delivery set tubing
pinched, kinked,
or clogged?
Check delivery set for obstructions or kinks in tubing.
Correct blockage and resume feeding.
NO
Is tab on inside of
door broken?
Disconnect from patient and ll a new delivery set with food. Prime
set and start pump. If alarm continues, contact Moog Customer
Service at 800.970.2337 to return pump for assistance.
YES
YES
Are there visible signs
of damage to pressure
sensors area?
YES
NO
NO
Is pressure sensor
region of cassette
receptacle clean?
Clean pressure sensor area with a cotton swab, soft cloth,
or dampened sponge; or wash entire pump under running
water. Do not use abrasive materials or harsh chemicals.
NO
Contact Moog Customer Service at
800.970.2337 to order a new door.
YES
Contact Moog Customer Service at
800.970.2337 to return pump for service
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