Innity
®
 Enteral Feeding Pump Operator’s Manual
30
4. TROUBLESHOOTING GUIDE
Charging Problems
Is A/C adapter 
charger plugged 
into wall outlet and 
pump properly?
Check connections for both wall plug and pump 
adapter. Green indicator light on charger wall 
plug should be illuminated and pump display 
should have plug symbol with scrolling bars 
between E and F of fuel gauge. When pump 
is fully charged, bars will stop scrolling.
NO / UNSURE  
 YES  
Is wall outlet 
functioning properly?
Does charger adapter 
appear to have 
any damage?
Does charger port 
appear to have any 
damage including 
bent or missing pins?
Is Battery Symbol 
and E and F of fuel 
gauge ashing?
 YES  
  NO  
  NO  
NO / UNSURE  
YES  
YES  
Contact Moog Customer Service at 
800.970.2337 to return pump for service.
YES  
NO  
Plug another device into outlet to verify 
outlet is functioning properly.
Contact Moog Customer Service at 
800.970.2337 to order a new charger
Contact Moog Customer Service at 
800.970.2337 to return pump for service.