Problem Cause Solution
Battery did not charge. Battery failed. Replace battery. If the mobile computer still does not operate, try a
soft reset , then a hard reset. See Getting Started on page 19.
Mobile computer
removed from
cradle while bat-
tery was charg-
ing.
Insert mobile computer in cradle and begin charging. The Standard
Battery requires up to five hours to recharge fully and the Extended
Life Battery requires up to eight hours to recharge fully.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 32 °F (0 °C)
or above 104 °F (40 °C).
Cannot see characters on
screen.
Mobile computer
not powered on.
Press the Power button.
During data communica-
tion, no data was trans-
mitted, or transmitted
data was incomplete.
Mobile computer
removed from
cradle or unplug-
ged from host
computer during
communication.
Replace the mobile computer in the cradle, or reattach the cable and
re-transmit.
Incorrect cable
configuration.
See the system administrator.
Mobile computer does
not emit sound.
Volume setting
is low or turned
off.
Click on the speaker icon to increase the volume.
MC32N0 turns itself off. MC32N0 is inac-
tive.
The mobile computer turns off after a period of inactivity. This period
can be set from 15 seconds to 30 minutes.
Battery is deplet-
ed.
Recharge or replace the battery.
A message appears stat-
ing that the mobile com-
puter memory is full.
Too many appli-
cations installed
on the mobile
computer.
Remove user-installed applications on the MC32N0 to recover memo-
ry. On Android devices, select
> Apps > Downloaded. Se-
lect the unused programs and touch Uninstall. On WinCE devices,
touch Start > Settings > Control Panel > Remove Programs. Select
the unused program and touch Remove.
The MC32N0 does not
decode when reading bar
code.
DataWedge is
not enabled.
Ensure that DataWedge is enabled and configured properly.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance be-
tween the
MC32N0 and
bar code is incor-
rect.
Place the MC32N0 within proper scanning range.
MC32N0 is not
programmed for
the bar code
type.
Program the MC32N0 to accept the type of bar code being scanned.
Table continued…
Maintenance and Troubleshooting | 163
MN000887A01-B | April 2015
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