Four Slot Ethernet Cradle CRD3X01–4001ER
Table 15: Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
During communica-
tion, no data transmits,
or transmitted data was
incomplete.
MC32N0 removed from
cradle during communica-
tions.
Replace MC32N0 in cradle and retransmit.
MC32N0 has no active
connection.
An icon is visible in the status bar if a connection is currently
active.
Ethernet connection error.
Link LED is not lit.
See the system administrator. Probable Ethernet connection er-
ror.
Mobile computer am-
ber Charge LED Indi-
cator does not light
when mobile computer
inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both the cra-
dle and to AC power.
Mobile computer is not
correctly seated.
Remove and re-insert the mobile computer into the cradle, en-
suring it is correctly seated.
Battery is not charging. MC32N0 removed from
the cradle too soon.
Replace the MC32N0 in the cradle. The Standard Life Battery
fully charges in less than hours and the Extended Life Battery
fully charges in less than eight hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
MC32N0 is not inserted
correctly in the cradle.
Remove the MC32N0 and reinsert it correctly.
Ambient temperature of
the cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0°C (32°F) and 50°C (122°F).
Four Slot Battery Charger SAC7X00-4000R Troubleshooting
Table 16: Troubleshooting the Four Slot Battery Charger
Problem Cause Solution
Spare Battery Charging
LED does not light when
spare battery is inserted.
Spare battery is
not correctly seat-
ed.
Remove and re-insert the spare battery into the charging slot, ensuring
it is correctly seated.
Spare Battery not charg-
ing.
Charger is not re-
ceiving power.
Ensure the power cable is connected securely to both the charger and
to AC power.
Spare battery is
not correctly seat-
ed.
Remove and re-insert the battery into the battery adapter, ensuring it
is correctly seated.
Battery adapter is
not seated proper-
ly.
Remove and re-insert the battery adapter into the charger, ensuring it
is correctly seated.
Battery was re-
moved from the
charger or charg-
er was unplugged
Ensure charger is receiving power. Ensure the spare battery is seated
correctly. If a battery is fully depleted, it can take up to five hours to
fully recharge a Standard Battery and it can take up to eight hours to
fully recharge an Extended Life Battery.
Table continued…
166 | Maintenance and Troubleshooting
April 2015 | MN000887A01-B
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