Problem Cause Solution
from AC power
too soon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
Cables
Table 17: Troubleshooting the Cables
Symptom Possible Cause Action
MC32N0 amber Charge
LED Indicator does not
light when MC32N0 is
attached.
Cable is not receiving pow-
er.
Ensure the power cable is connected securely to both the
cable and to AC power.
MC32N0 is not seated cor-
rectly in the cable cup.
Remove and re-insert the MC32N0 into the MC32N0 cable
cup, ensuring it is correctly seated.
MC32N0 battery is not
charging.
MC32N0 was detached
from cable or cable was un-
plugged from AC power too
soon.
Ensure the cable is receiving power. Ensure MC32N0 is
seated correctly. If the MC32N0 battery is fully depleted, it
can take up to five hours to fully recharge a Standard Bat-
tery and it can take up to eight hours to fully recharge an
Extended Life Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace
the faulty battery.
The MC32N0 is not fully
seated in the cable.
Remove and re-insert the MC32N0 into the cable cup, en-
suring it is correctly seated.
During data communica-
tion, no data transmits,
or transmitted data was
incomplete.
Cable was disconnected
from MC32N0 during com-
munications.
Re-attach the cable and retransmit.
Incorrect cable configura-
tion.
See the system administrator.
Communication software is
not installed or configured
properly.
See the system administrator.
Maintenance and Troubleshooting | 167
MN000887A01-B | April 2015
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