1 - 4 Scope & Warranty Information
Warranty and Service Support
Motorola offers long term support for its products. This support includes full exchange and/or repair
of the product during the warranty period, and service/ repair or spare parts support out of warranty.
Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or
Reseller contract. These conditions may change from time to time and the following notes are for
guidance purposes only. In instances where the product is covered under a “return for replacement”
or “return for repair” warranty, a check of the product should be performed prior to shipping the unit
back to Motorola. This is to ensure that the product has been correctly programmed or has not been
subjected to damage outside the terms of the warranty.
Prior to shipping any terminal back to the appropriate Motorola warranty depot, please contact
Customer Resources or your Motorola dealer, distributor or reseller. All returns must be
accompanied by a Warranty Claim Form, available from your Customer Service representative or
Motorola Online Extranet (MOL) or your Motorola dealer, distributor or reseller (refer to list in
Appendix A). Products should be shipped back in the original packaging, or correctly packaged to
ensure no damage occurs in transit.
After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
• Motorola's Regional Radio Support Centres offer a repair service to both end users
and dealers at competitive prices.
• AAD supplies individual parts and modules that can be purchased by dealers who
are technically capable of performing fault analysis and repair.
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