When communicating with the Native Instruments support team, keep in mind that the more
details you can provide about your hardware, your operating system, the version of the software
you are running, and the problem you are experiencing, the better they will be able to help you.
In your description, you should mention:
▪ How to reproduce the problem
▪ What you have already tried to fix the problem
▪ A description of your setup, including all hardware
▪ The brand and specifications of your computer
▪ The software version number
The version number of your software is displayed in the TRAKTOR splash screen you see
when the application launches. After startup, the same splash screen can be opened by
clicking the TRAKTOR logo in the upper right corner of the user interface.
When installing new software or software updates, a Readme file is included that contains last
minute information that was not yet included in the documentation. Please open and read this
Readme file before contacting Technical Support.
8.2.3 Registration Support
 
If problems occur during the product activation procedure, please contact our Registration
Support team:
http://www.native-instruments.com/suppform
8.2.4 User Forum
 
In  the  Native  Instruments  User  Forum,  you  can  discuss  product  features  directly  with  other
users  and  with  experts  moderating  the  forum.  Please  be  aware  that  the  Technical  Support
team does not participate in the forum. If youre encountering an issue that cant be solved by
other users, contact  Native Instruments Technical  Support team via  the online support  form
as described above. Find the User Forum at:
http://www.native-instruments.com/forum
Troubleshooting - Getting Help
Getting Help
 
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