Natus Quantum Amplifier User & Service Manual
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17. Getting Help
Natus is committed to providing you with support so you can operate the Quantum System with ease and
confidence. If you need help, follow these steps to find a solution:
Step 1: Document the Incident
Carefully document the incident. If possible, note error messages, dialog box names and what you did
before the problem occurred.
Step 2: Search NeuroWorks Online Documentation
Choose the following in NeuroWorks/SleepWorks EEG or the Natus Database software:
Help > Natus Database Help
Alternately, the help documentation can be located using the Windows Start Menu:
1. Click the Start button on the Windows taskbar.
2. Navigate to the Excel Tech | Documentation folder
Step 3: Restart the Computer
Often restarting the computer will solve a problem.
1. Close all applications.
2. Click the Start button on the Windows taskbar.
3. Choose Shut Down… from the Start menu.
4. Select Restart the computer and click Yes.
Step 4: Shut Down the Computer
Sometimes you need to shut down the computer completely in order to solve a problem.
1. Click the Start button on the Windows taskbar.
2. Choose Shut Down… from the Start menu.
3. Select Shut Down and click Yes.
4. Turn the power off to the unit. Wait for 10 seconds. Turn the power back on.
Step 5: Contact Technical Support
First, write down the serial number of your computer (located on the back) and the serial number of your
Quantum amplifier. Then contact your local XLTEK distributor or Natus Technical Support at 1-800-303-
0306 or OTS@natus.com.
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