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Troubleshooting
Unable to play a disc
The disc is loaded
incorrectly in the disc
tray.
Check that the disc is placed in the
disc tray with its label side facing up.
The disc is incompat-
ible with the unit.
Load a compatible disc. Refer to the
“About Optical Discs” section of this
manual to review disc compatibility
requirements.
The disc is dirty or
damaged.
Try cleaning the disc. A disc may be
unplayable if it is too scratched or
otherwise damaged.
The remote control does not function
There is no battery in
the remote control or
the battery has lost its
charge.
Install two new “AAA” batteries in the
remote control.
The remote control
isn’t pointed at the
remote sensor.
Make sure that there are no large
objects between the remote control
and the sensor on the front panel of
the unit.
The remote control
is beyond its working
distance.
Make sure the remote control is
within 20 feet of the sensor.
The unit has shut
down.
Switch the unit off and disconnect it
from the AC outlet. Then, reconnect
the power and switch it on again.
The unit will not turn on.
There is no power. Please check that the AC or DC power
cord is connected securely and that
the outlet is providing power.
There is no picture, the picture is distorted, or the buttons on
the unit are not working.
The disc might be
scratched, dirty, or
warped.
Try cleaning the disc. A scratched, dirty,
or damaged disk may be unplayable.
Static electricity may
have interfered tempo-
rarily with the operation
of the unit.
Switch off and unplug the unit. Then
reconnect the unit to power and
switch it on again.
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