NEC SL2100 - ACD Overflow Options

Program 41 : ACD Setup
41-08 : ACD Overflow Options
Level:
SA
Description
For each ACD Group (1 ~ 8), use Program 41-08 : ACD Overflow Options to assign the overflow
mode (0 ~ 9), destination and announcement message types. Delay Announcement functions are not
available for ACD pilot number calls. Each ACD Group can have unique overflow options. The table
below outlines the entry options.
Input Data
ACD Group No. 1 ~ 8
Item
No.
Item Input Data Description Default
01 Overflow Operation
Mode
0 = No Overflow (None)
1 = Overflow with No An-
nouncement
2 = No Overflow with
First Announcement On-
ly
3 = No Overflow with
First & Second An-
nouncements
4 = Overflow with First
Announcement Only
5 = Overflow with First &
Second Announcement
6 = Not Used
7 = Not Used
8 = No Overflow with
Second Announcement
Only
9 = Overflow with Sec-
ond Announcement Only
Assign the overflow mode (0 ~ 9), destina-
tion and announcement message types.
Delay Announcement functions are not
available for ACD pilot number calls. Each
ACD Group can have unique overflow op-
tions.
0
02 Transferred Destina-
tion when overflow
0 ~ 8 (0: No Setting)
9 = Extended Table(PRG
41-09)
10 = Voice Mail Integra-
tion (In-skin VM)
11 = Speed Dial areas
(PRG 41-08-05)
12 = Incoming Ring
Group(PRG 41-08-06)
Assign the overflow mode (0 ~ 9), destina-
tion and announcement message types.
Delay Announcement functions are not
available for ACD pilot number calls. Each
ACD Group can have unique overflow op-
tions.
0
03 Delay Announcemen
Source Type
1 = VRS
2 = InMail
Assign the overflow mode (0 ~ 9), destina-
tion and announcement message types.
Delay Announcement functions are not
available for ACD pilot number calls. Each
ACD Group can have unique overflow op-
tions.
1
04 ACD Overflow Trans-
fer Time
0 ~ 64800 (seconds)
0 = Don't transfer
Define the time before ACD overflow oc-
curs. Each ACD Group can have unique
overflow options.
30
SL2100 ISSUE 1.0
4-50 Program 41 : ACD Setup
Program
41