Operation
Logging On to the ACD Group
To log your supervisor extension into the ACD Group:
You only have Group Supervisor capability while logged into the ACD Group.
Your display shows: WAIT ACD LOGIN
1. Press the Speaker key.
2. Dial
5.
You hear confirmation tone.
- OR -
Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
Your Log On/Off key lights and you hear a single beep.
Your display will show the ACD Group to which you are logged in.
To log your supervisor extension out of an ACD Group:
This will end your Group Supervisor capabilities. Your Log On/Off key will be on and your display
shows the ACD Group to which you are logged in.
1. Press the Speaker key.
2. Dial
5.
- OR -
Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
Your display shows: ACD LOGOUT (1:Yes, 0:No)
3. Dial 1 to log out.
You hear confirmation tone (if you dialed *5) or a single beep (if you pressed the ACD Log On/Log
Off key).
Dial 0 instead to cancel the log out and return to the group.
Taking an ACD Group out of Service
To take your entire ACD Group out of service:
You must be logged into the group.
1. Press your Out of Service key (Program 15-07-01 or SC 752: code *14).
Your display shows: END OF WORK? (1:Yes, 0:No)
2. Dial 1 to take your entire ACD Group out of service.
The Log On/Off and Out of Service keys light. While you are logged out, calls no longer ring into the
ACD Group.
Your display shows: G:n END OF WORK! TERMINAL LOG OUT... indicating that all agents have
not yet logged out of the group.
Dial 0 instead to cancel and return to the group.
SL2100 ISSUE 1.0
3-28
Supervisor, ACD Group
S
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