NEC SL2100 - SECTION 4 CALLING FEATURES; 4.1 Placing Calls

ACD Setup Options
Description
Use the ACD Setup Options to set various functions for ACD Groups. Each ACD Group (50 ACD
groups available) can have a unique setup. When you set an option for an ACD Group, the setting is
in force (if applicable) for all agents within the group. The chart below shows each of the ACD options
and the ACD feature to which that option relates.
Table 3-2 ACD Setup Options (Program 41-14-xx)
ACD Setup Options (Program 41-14-xx)
Item Name Option Function Related Features Default
02 Automatic Wrap-Up Mode Enables (1) or disables (0) Automatic
Wrap-Up.
Wrap-Up Time on
page 3-43
0 (Disabled)
03 ACD Priority for Overflow
Calls
Defines whether the ACD group should
use its own priority assignment or if it
should follow the priority assigned in
Program 41-03-03.
- 0 (Own Group’s
Priority)
04 Automatic Answer at Head-
set
Enables (1) or disables (0) Automatic
Answer for agents using headsets.
Headset Operation (with
Automatic Answer) on
page 3-6
0 (Disabled)
06 Call Queuing after 2nd An-
nouncement
Enables (0) or disables (1) Call Queuing
after the 2nd Announcement.
- 0 (Enabled)
07 Automatic Off Duty for SLT Enables (1) or disables (0) Automatic
Off-Duty Mode for SLTs.
Off-Duty Mode on
page 3-13
0 (Disabled)
08 ACD Off Duty Mode Enable (1) or Disable (0) the ability to re-
ceive internal calls when in Off Duty
Mode.
Off-Duty Mode on
page 3-13
0 (No Internal
Calls)
09 Automatic Wrap Up End
Time
Defines how long the system waits be-
fore automatically ending Wrap-Up time.
Wrap-Up Time on
page 3-43
0 (Disabled)
10 ACD No Answer Skip Time Sets how long a call into an ACD Group
will ring an idle extension before routing
to the next agent.
- 10 Seconds
12 Start Headset Ear Piece
Ringing (for SLT)
- - 0
17 Operation Mode When
Transfer No Login ACD
Group
Allows CTI Server transfers of trunk calls
to ACD Pilot numbers when the ACD
Group has no agents logged in 3rd Party
CTI Mode.
- 0
Conditions
None
Default Settings
Refer to Table 3-2 ACD Setup Options (Program 41-14-xx) on page 3-2.
SL2100
ISSUE 1.0
3-2
ACD Setup Options
A