Program No. Program Name / Description
41-14-03 ACD Options Setup – ACD Priority for Overflow Calls
Set the priority for overflow calls (0=Own Group Priority, 1=Priority Set by Program 41-03-03) for
ACD Groups (1~8).
41-14-06 ACD Options Setup – Call Queuing after 2nd Announcement
Use this option to determine whether the caller should hear the 2nd Delay Announcement and then
be taken out of queue [(1=Disable), or placed back into queue (0=Enable)].
41-16-01 ACD Threshold Overflow – Number of Calls in Queue
For each ACD group (1~8), define the maximum number of calls in ACD queue (0=No Limit, 1~128)
before the call overflows.
41-16-02 ACD Threshold Overflow – Operation Mode for ACD Queue
For each ACD group (1~8), determine how the system handles ACD calls when the maximum num-
ber of ACD calls in queue has been reached (0=Last Waiting Call is Transferred, 1=Longest Waiting
Call is Transferred, 2=Send Busy Tone).
41-19-01 ACD Voice Mail Delay Announcement – Delay Message Start Time
For each ACD Group (1~8), set how long the system waits before playing the first Delay Announce-
ment (0~64800 seconds).
41-19-02 ACD Voice Mail Delay Announcement – Mailbox Number for 1st Announcement Message
For each ACD Group (1~8), set the mailbox number to be used for the 1st Delay Announcement.
41-19-03 ACD Voice Mail Delay Announcement – 1st Delay Message Sending Count
For each ACD Group (1~8), determine how many times the 1st Delay Message is played to the call-
er (0~255).
41-19-04 ACD Voice Mail Delay Announcement – Mailbox Number for 2nd Announcement Message
For each ACD Group (1~8), set the mailbox number to be used for the 2nd Delay Announcement.
41-19-05 ACD Voice Mail Delay Announcement – 2nd Delay Message Sending Count
For each ACD Group (1~8), determine how many times the 2nd Delay Message is played to the call-
er (0~255).
41-19-06 ACD Voice Mail Delay Announcement – Wait Tone Type at Message Interval
For each ACD Group (1~8), determine what the caller should hear between messages (0 = Ring
Back Tone, 1 = MOH Tone, 2 = BGM source).
41-19-07 ACD Voice Mail Delay Announcement – ACD Forced Disconnect Time After 2nd Announce-
ment
For each ACD Group (1~8), assign how long the system should wait after the end of the 2nd An-
nouncement Message before disconnecting the call (0~64800 seconds).
41-19-08 ACD Voice Mail Delay Announcement – Delay Message Interval Time
For each ACD Group (1~8), set the timer for the interval between the Delayed Messages (0~64800
seconds).
Related Features
Music on Hold
Off-Duty Mode
Voice Response System (VRS) InMail
Operation
Once programmed, overflow operation is automatic.
ISSUE 1.0
SL2100
ACD Installation Manual 3-23
O
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