Program No. Program Name / Description
41-04-01 ACD Group Supervisor – Group Supervisor Extension
For each ACD Group (1~8), assign the Group Supervisor's extension. (You cannot use the port en-
tered in this program in Program 41- 01-01 as a System Supervisor.)
41-04-02 ACD Group Supervisor – Operation Type
For each ACD Group (1~8), assign the operating mode for the Group Supervisor. Operating modes
are 0 [do not receive ACD calls (no)], 1 [receive ACD incoming calls in case of overflow (Busy)] and
2 [receive ACD incoming calls all the time (Yes)].
Related Features
Supervisor, ACD Group
Operation
Logging on as the ACD System Supervisor
To log on as the ACD System Supervisor:
You only have System Supervisor capability while logged on.
1. Press the Speaker key.
2. Dial
5.
You hear confirmation tone.
- OR -
Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
Your Log On/Off key lights and you hear a single beep.
Your display will show: SUPERVISOR.
Logging off as the ACD System Supervisor
To log off as the ACD System Supervisor:
This will end your System Supervisor capabilities. Your Log On/Off key is lit and your display shows:
SUPERVISOR
1. Press the Speaker key.
2. Dial
5.
- OR -
Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
Your display shows: ACD LOGOUT (1:Yes, 0:No)
3. Dial 1 to log out.
You hear confirmation tone (if you dialed *5) or a single beep (if you pressed the ACD Log On/Log
Off key) and the Log On/Off key goes out.
Dial 0 instead to cancel the log out.
SL2100 ISSUE 1.0
3-32
Supervisor, ACD System
S
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