Program No. Program Name / Description
41-18-10 ACD Agent Identity Code Setup – ACD Group Number in Mode 8
For each AIC Table (1~128), define the ACD group number (0=No Setting, 1~8) in mode 8 work peri-
od.
Related Features
Setting Up ACD for the First Time, Basic Operation
Operation
To log your extension into the ACD Group (when ID codes enabled in Program
41-01-02):
Multiline
Your display shows: WAIT ACD LOGIN
1. Press the Speaker key.
2. Dial
5.
You hear confirmation tone.
- OR -
Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
3. Dial the ID code.
You hear a single beep. Your display will show the ACD Group to which you are logged in. Although
you can enter a code of any valid length, ask your supervisor which ID code you should enter.
Single Line Telephone
1. Lift handset.
2. Dial
5.
3. Dial the ID code.
You hear confirmation tone. Although you can enter a code of any valid length, ask you supervisor
which ID code you should enter.
AIC Agent Log In (when your system has AIC enabled in Program 41-17-01):
To log in:
Multiline
1. Press the ACD Log In/Log Out key (Program 15-07-01 or SC 752: *10).
- OR -
Press the Speaker key and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is disabled in Program 41-01-02.
ISSUE 1.0 SL2100
ACD Installation Manual 3-39
I
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