8.2 Answering Outside Calls that Ring Your ACD Group
To answer an outside call that rings your ACD Group:
DISA, DID and tie trunks can ring an ACD master number directly.
Refer to ARRANGE TRUNKS INTO INCOMING RING GROUPS on page 2-6, DETERMINE TRUNK
WORK SCHEDULES on page 2-7 and ASSIGN INCOMING TRUNK RING GROUPS TO ACD
GROUPS on page 2-8 for information on setting up other trunk types to ring ACD Groups. Trunks can also
be transferred to ACD master numbers.
1. Lift handset.
2. If you don't automatically answer the call, press the flashing line key.
8.3 Agent Log In and Log Out
8.3.1 To log your extension into the ACD Group
8.3.1.1 Multiline
Your display shows: WAIT ACD LOGIN. If Program 12-07-01 has a customized Day/Night mode
message defined, the ACD agent’s display will not indicate the WAIT ACD LOGIN status (however, the
agent may still log in using the following procedure).
1. Press the Speaker key.
2. Dial *5.
You hear confirmation tone.
- OR -
Press ACD Log On/Off key (PRG 15-07-01 or SC 752: code *10).
You hear a single beep.
Your display will show the ACD Group to which you are logged in.
8.3.1.2 Single Line Telephone
1. Lift handset.
2. Dial *5.
You hear confirmation tone.
8.3.2 To log your extension out of an ACD Group
8.3.2.1 Multiline
Your display shows the ACD Group where you are logged in.
1. Press the Speaker key.
2. Dial *5.
- OR -
Press ACD Log On/Off key (PRG 15-07-01 or SC 752: code *10).
Your display shows: ACD LOGOUT (1:Yes, 0:No)
SL2100 ISSUE 1.0
2-12
Setting Up ACD for the First Time
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