Program 11 : System Numbering
11-13 : Service Code Setup (for ACD)
Level:
IN
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes which are used
with the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes in
Programs 11-10 ~ 11-12 and 11-14 ~ 11-16. The following chart shows:
• The number of each code (01 ~ 13).
• The function of the Service Code.
• The type of telephones that can use the Service Code.
• The default entry.
Input Data
If you change a Service Code, be sure to record your entry in the New column.
Item No. Item Terminals Default New
01 ACD Log In / Log Out (for KTS) MLT, SLT
5
02 ACD Log Out (for SLT) SLT 655
03 Set ACD Wrap-Up Time (for SLT) SLT 656
04 Cancel ACD Wrap-Up Time (for SLT) SLT 657
05 Set ACD Off Duty (for SLT) SLT 658
06 Cancel ACD Off Duty (for SLT) SLT 659
07 -- Not used --
08 Agent ID Code Login
Allows an AIC Agent to log into a group.
MLT No Setting
09 Agent ID Code Logout
Allows an AIC Agent to log out of a group.
MLT No Setting
10 ACD Agent Login by Supervisor
Allows an ACD Supervisor to
log into a group.
MLT 667
11 ACD Agent Logout by Supervisor
Allows an ACD Supervisor to
log out of a group.
MLT 668
12 Change Agent ACD Group by Supervisor
When using service code 669 to change an agent
ACD group, the supervisor must enter a 2-digit
number for the group. For example, to change to
ACD group 4, the entry would be 669 04.
MLT 669
13 ACD Agent Changing Own ACD Group
Using this service code, an ACD Agent can reas-
sign themselves to another ACD Group.
MLT 670
MLT = Multiline Terminal
SLT = Single Line Telephone
ISSUE 1.0 SL2100
ACD Installation Manual 4-7
Program
11
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