Program No. Program Name / Description
20-13-06 Class of Service Options (Supplementary Service) – Automatic Off-Hook Signaling (Automat-
ic Override)
Program 20-13-06 sets the conditions under which a Hotline key for a non-ACD Agent indicates that
the covered extension is busy. This also applies to Reverse Voice Over and DSS Console keys for
all co-workers.
With condition 1 in the following chart, the BLF LED is on only when both extension line appearan-
ces are busy. In conditions 2~4, the BLF LED is on when one line appearance is busy.
Related Features
Do Not Disturb
Handsfree Answerback/Forced Intercom Ringing
Off-Hook Signaling
Programmable Function Keys
Operation
To place a call to your Hotline partner:
1. Press the Hotline key (PRG 15-07-01 or SC 751: 01 + partner’s extension number).
You can optionally lift the handset after this step for privacy.
To transfer your outside call to your Hotline partner:
1. Press the Hotline key.
2. Announce the call and hang up.
- OR -
Hang up to have the call wait at your Hotline partner unannounced.
If unanswered, the call recalls like a regular transferred call.
To answer a call from your Hotline partner:
1. If you hear two beeps, speak toward the telephone.
- OR -
If your telephone rings, lift the handset.
ISSUE 1.0
SL2100
ACD Installation Manual 3-9
H
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