Item
No.
Item Input Data Description Default
10 ACD No Answer Skip
Time
0 ~ 64800 (seconds) Set the time a call to the ACD Group rings
an idle extension before routing to the next
agent.
10
12 Start Headset Ear
Piece Ringing (for
SLT)
0 ~ 64800 (seconds) Set the ringing start time for the headset
ear piece on a single line telephone.
0
17 CTI : Operation mode
when transfer no log-
in ACD groups
0 = Transfer to ACD
group
1 = Error notice
This program allows CTI Server transfers
a trunk call to ACD Pilot number which
group has no login agent in 3rd Party CTI.
0
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
SL2100 ISSUE 1.0
4-58 Program 41 : ACD Setup
Program
41
To Next Page
Loading...
