NEC SL2100 - SECTION 5 SOFT KEYS OPERATION - DEFAULT ADVANCED MODE 2; 5.1 Menu Soft Key

Program No. Program Name / Description
41-19-08 ACD Voice Mail Delay Announcement – Delay Message Interval Time
For each ACD Group (1~8), set the timer for the interval between the Delayed Messages (0~64800
seconds).
2
3
6
The1st
announcement
repeatsifdefined
in41-11-03/41-
19-03orthe2nd
announcementis
played.
The1st
announcement
playsforthefirst
time.
Whenacall
ringsin,these
timersstart.
Overflowoccurs
(mode4only).
41-11-05
(VRS)
41-19-05
(InMail)
22-01-11
(VRS)
41-19-08
(InMail)
41-08-04
41-11-07
(VRS)
41-19-07
(InMail)
41-11-03
(VRS)
41-19-03
(InMail)
41-11-01
(VRS)
41-19-01
(InMail)
4
5
The2ndannouncement
playsonce,thenmay
repeatbasedon
41-11-05/41-19-05using
theintervaldefinedin
22-01-11/41-19-08.
Afterthistimesout,the1stannouncementplays.
Thecall
disconnectsonce
thetimerexpires
(unlesssetto0).
1
Setting Up the 2nd Announcement for Overflow Modes 8 and 9
• Mode 8 = No Overflow with 2nd Announcement Only
• Mode 9 = Overflow with 2nd Announcement Only
For overflow modes 8 and 9, the system handles overflow timing and playing of the 2nd
Announcement to callers based on the interaction of the following ACD programming:
Program No. Program Name / Description
41-08-04 ACD Overflow Options – ACD Overflow Transfer Time
Overflow out of the ACD queue (mode 9 only) occurs after this timer expires. The timer starts as
soon as a call goes into queue. Disable this timer (0) if you want queued callers to stay in queue until
they are answered or they hang up (as long as Program 41-11-07 or 41-19-07 is not set which will
disconnect the call). When it times out, the system overflows the caller to the destination defined in
Program 41-09-01.
With a VRS set as the announcement source:
Program No.
Program Name / Description
22-01-11 System Options for Incoming Calls – VRS Waiting Message Interval Time
For each ACD group (1~8), set the timer for the interval between the Delayed Messages (0~64800
seconds).
41-11-01 VRS Delay Announcement – Delay Message Start Timer
For each ACD group (1~8), set how long the system waits before playing the first delay announce-
ment (0~64800 seconds).
ISSUE 1.0 SL2100
ACD Installation Manual 3-19
O