Internet LED Is Off
If the Internet LED is off , the modem router cannot connect to the Internet. Verify the following:
• Check to see that your login credentials are correct or that the information you entered for the ISP
connection is correct. For more information, see one of the following sections:
- Manually Set Up an ADSL Internet Connection on page 36
- Manually Set Up a VDSL Internet Connection on page 43
- Manually Set Up a Cable or Fiber Internet Connection on page 48
• Check to see if your ISP is experiencing a problem—it might not be that the modem router cannot
connect to the Internet, but rather that your ISP cannot provide an Internet connection.
Verify the PPPoE or PPPoA Connection
If you use a PPPoE or PPPoA connection to your ISP, make sure that the connection works.
To verify that your PPPoE or PPPoA connection is working:
1. Launch a web browser from a computer or WiFi device that is connected to the network.
2. Enter http://www.routerlogin.net.
A login window opens.
3. Enter the modem router user name and password.
The user name is admin.The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > ADVANCED Home.
The ADVANCED Home page displays.
5. In the Internet Port pane, check to see that the IP Address field shows a valid IP address and that the
Connection field shows PPPoE or PPPoA.
6. In the Internet Port pane, click the Connection Status button.
The Connection Status page displays.
7. Check the following:
• The Connection Status field shows Connected.
• The Connection Time field does not show 00:00:00.
If the PPPoE or PPPoA connection is not working, make sure that your service name, user name, and
password are set correctly. Or your ISP might not be able to provide an Internet connection. For more
information, see one of the following sections:
Troubleshooting
204
Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000v2
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