16. (Only if the following page displays) Specify how to manage problems with the detection of the Internet
connection.
The page that might display states that a problem occurred while the wizard was detecting the Internet
connection. If this page does not display, continue with Step 17.
Take one of the following actions:
• If you did not yet power cycle the modem, do so now:
a. Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet
service.
b. If your modem includes a battery backup, remove the battery.
c. Wait 10 seconds.
d. If your modem includes a battery backup, reinsert the battery.
e. Plug in your modem’s power and turn on your modem.
f. Wait two minutes.
g. Select the I just power cycled the modem and waited for 2 minutes radio button.
h. Click the Next button.
• See if the Ethernet cable is not fully inserted or is inserted at the wrong place. If necessary, do the
following:
a. Fully insert the Ethernet cable in the correct port on the modem and in the red Internet port on
the modem router.
b. Select the I corrected a problem with the DSL/Ethernet cable radio button.
c. Click the Next button.
• If you do not need to power cycle the modem or the Ethernet cable is already fully inserted in the
correct ports, do the following:
a. Select the None of the above radio button.
b. Click the Next button.
17. (Only if the following page displays) Specify how to manage problems with the detection of the IP address
for the Internet connection.
The page that might display states that a problem occurred while the wizard was detecting the Internet
connection IP address. If this page does not display, continue with Step 18.
Take one of the following actions:
• If your ISP assigned you a fixed (static) IP address, do the following:
a. Select the Yes radio button.
b. Click the Next button.
c. Enter the address information that your ISP gave you for your fixed IP address configuration.
d. Click the Next button.
Install and Access the Modem Router and Its Network
28
Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000v2
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