Chapter 6. Troubleshooting | 97
6
6. Troubleshooting
This chapter provides information about troubleshooting your ProSafe Wireless-N Access Point
WNAP320. After each problem description, instructions are given to help you diagnose and
solve the problem. For the common problems listed, go to the section indicated.
• Is
the wireless access point on?
Go to Basic Functioning on p
age 98.
• Have
I connected the wireless access point correctly?
Go to Basic Functioning on p
age 98.
• I cannot
access the Internet or the LAN.
Go to You Cannot Access the Internet or the LAN from a Wireless-Capable Computer on
page 99.
• I cannot
access the wireless access point from a browser.
Go to You Cannot Configure the Wireless Access Point from a Browser on p
age 100.
• A time-out
occurs.
Go to When You Enter a URL or IP Address a Time-Out Error Occurs on p
age 101.
• I cannot
remember the wireless access point’s configuration password.
Go to Change the Administrator Password on p
age 64.
• I want
to clear the configuration and start over again.
Go to Restore the Wireless Access Point to the Factory Default Settings on p
age 62.
• The
date or time is not correct.
Go to Problems with Date and Time on p
age 103.
The wireless access point provides a packet capture tool that enables you to perform
problem diagnoses.
For information about how to use this tool, go to Use the Packet Capture
Tool o
n page 103.
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