Nintendo 2DS - Game Card Operations

Troubleshooting
Troubleshooting
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Troubleshooting
Before contacting Nintendo Customer Support, please use this section of the manual to determine the cause of the problem.
Note: If the problem involves a game or accessory, please also refer to the corresponding manual / documentation.
Problem Solution
I can’t recharge the
Nintendo 3DS Battery Pack /
The recharge LED is not lit
•
Are you using a Nintendo 3DS AC adapter?
For the Nintendo 2DS, use the Nintendo 3DS AC adapter (WAP-002(UKV)/WAP-002(EUR)).
•
Is the Nintendo 3DS AC adapter rmly inserted into the system and a plug socket?
Unplug the AC adapter and wait approximately 30 seconds before plugging it in again.
Make sure the AC adapter is securely connected to both the Nintendo 2DS system and the
plug socket.
•
Is the battery pack being recharged in a location with an ambient temperature
between 5 – 35°C?
Recharge the battery pack in a location with an ambient temperature between 5 – 35°C.
You may not be able to recharge the battery pack in a location outside of this temperature range.
•
Is the battery pack connected properly?
If the system won’t turn on and, when you plug in the AC adapter, the recharge LED lights up
then immediately turns dark, the battery pack may not be connected correctly. Make sure that
the battery pack is connected properly (page 77).
•
Is the recharge LED lit?
If the recharge LED is blinking, there is a chance that the battery pack is not connected properly.
If you experience this, contact Nintendo Customer Support (pages 90 – 91).
The Nintendo 2DS system
will not turn on
•
Has the system been charged?
Recharge the system (page 23).
•
Has the sleep switch been moved to the right?
Slide the sleep switch to the left, then turn the system on.
•
Is the battery pack connected properly?
If the system won’t turn on and, when you plug in the AC adapter, the recharge LED lights up
then immediately turns dark, the battery pack may not be connected correctly. Make sure that
the battery pack is connected properly (page 77).
The Nintendo 2DS system is hot
•
Is the battery pack being charged in an area with a high temperature, or being
charged for extended periods of time?
Doing so can lead to the system temperature rising sharply. Charge the battery pack in a
location with an ambient temperature between 5 – 35°C. Touching the system while it is
hot may cause burns.
I charged the Nintendo 3DS
Battery Pack, but I can’t play
for long periods of time /
It takes a long time to charge
the battery pack
•
Are you playing a game or recharging the battery pack in a location with an ambient
temperature less than 5°C?
In environments with a temperature less than 5°C, you will not be able to play games for long
periods of time, and the battery pack will take longer than usual to recharge.
Battery Life
Repeated charging will decrease battery life, reducing the length of time you can use the system.
If usage time is noticeably reduced, replace the battery pack. Contact Nintendo Customer Support
for further information on where to purchase a replacement (pages 90 – 91).
The battery pack has expanded
Lithium-ion batteries are subject to degradation over time and can expand through repeated
recharging. This is not a malfunction or a potential safety hazard. Please replace the battery pack
if its expansion is aecting battery life (page 76).
If the battery pack leaks, do not touch it and contact Nintendo Customer Support
(pages 90 – 91).
There is no video or audio output
•
Is the power LED lit?
Press the POWER Button to turn the power on.
•
Has the system been charged?
Recharge the system.
•
Has the Game Card been correctly inserted?
Insert the Game Card gently but rmly until it clicks into place.
•
Is the system in Sleep Mode?
If the system is in this state, exit Sleep Mode by moving the sleep switch to the left (page 24).
If this does not solve the problem, refer to the manual of the software title you are using for
more information on how to exit Sleep Mode.
There are black or bright dots on the
LCD screens that do not go away /
There are dark or light patches on
the LCD screens
Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal
and should not be considered as a defect. The upper screen and Touch Screen have dierent
specications, so their colour displays and levels of brightness may dier.
The brightness diers between
LCD screens
The technical specications of the upper and lower screens are dierent, which means their
brightness levels can also be dierent. This is normal and should not be considered as a defect.
3D images cannot be seen
•
The Nintendo 2DS does not support 3D visuals.
Problem Solution