Oki  Data  CONFIDENTIAL
42930511TH  Rev. 2 44 /
State
After the Entrance Cassette Sensor turns ON, it 
won t turn OFF for a certain period of time. It detects 
several different types of paper sizes.
Failure to feed paper from the Double-Side Print 
Conveyance Assy.
Paper feed from the MT failed. (If, after Hopping, the 
Entrance MT Sensor does not turn ON within a 
certain period of time)
Paper supply failed from Cassette 1, 2, 3, 4 and 5.
(If, after Hopping, the Entrance Cassette Sensor 
does not turn ON within a certain period of time)
The double-side printer rear sensor does not turn 
ON when printing the other side with the double-side 
printer unit.
The double-side printer IN sensor does not turn ON 
when supplying paper to the double-side printer unit.
The double-side printer front sensor does not turn 
ON while the double-side printer unit is operating.
The paper discharge sensor senses the tip of the 
paper but does not sense the end of the paper after 
that within a certain period of time. The paper 
discharge sensor turns ON, but does not turn OFF 
after that.
The paper is conveyed on the belt, however, the 
paper discharge sensor does not turn ON.
After hopping is completed, the paper does not 
reach the entrance belt sensor or the MT sensor.
If printing is started when the MT is out of paper.
Cassette 1, 2, 3, 4 or 5 out of paper
Error Code Displayed on LCD
400,401
372
390
391
392
393
394
395
370
383
371
382
381
380
490
491
492
493
494
495
Error
Paper Size Error 
Mis-feeding in Double-Side 
Print Conveyance Assy
MT mis-feed.
Cassette 1, 2, 3, 4 or 5 mid-
feed.
Paper jam when printing on 
the other side with Double-
Side Print.
Paper jam at the entrance 
of the Double-Side Printer 
Unit.
Paper jam at the input of the 
Double-Side Printer Unit.
Paper discharge jam.
Paper conveyance jam
Paper output jam.
MT out of paper.
Cassette 1, 2, 3, 4 or 5 out 
of paper
Discharge
IN2 sensor
Exit sensor
MTP PE sensor
IN1 sensor
Paper
conveyor
Paper feed
Mis-feed in MT
Double-side print input
Double-side
print entry
Double-side print rear sense
370
383
381
371
380
390
372
382
391
392
393
394
395
Mis-feed in a cassette 1
Mis-feed in double-sided printing
Mis-feed in a cassette 2
Mis-feed in a cassette 3
Mis-feed in a cassette 4
Mis-feed in a cassette 5
Cassette 1
Cassette 2
Cassette 3
Cassette 4
Cassette 5
Dup F sensor
Dup R senser
Dup-in sensor
Multipurpose tray part
(MT)
2.8 Paper Jam Detector
The C9800/C9600 detects paper jam during printing after turning on the power source. If there is any
paper jam detected, the printing process is immediately canceled. In this case, open the cover, remove
the paper that is jammed, and close the cover to resume printing.