Oki Data CONFIDENTIAL
42930511TH Rev. 2 238 /
7.8.2 Cannot Print
If you cannot print using the IPP printer for encryption, do the following:
Try connecting with http://<printer's IP address>.
1) If the printer setup page is displayed with this, either of the following may be the reason
for the above problem:
Refer to the applicable section and correct the problem:
• The certificate has not been created. (Or certificate creation has failed.)
→ Refer to 7.8.1.1 Have you created the certificate?
• The certificate has been created, but SSL/TLS setting is off.
→ Refer to 7.8.1.2 Is SSL/TLS set to 'ON'?
2) If the printer setup page is not displayed with this, either of the following may be the reason
for the above problem:
Refer to the applicable section and correct the problem:
• Browser's version is old.
→ Refer to 7.8.1.3 Check the Version of the Web Browser.
• The Encryption Strength is set to Strong.
→ Refer to 7.8.1.4 Check the printer's encryption strength.
•
The browser does not support the printer's key exchange method. (Compatibility problem)
→ Refer to 7.8.1.5 Check the printer's key change method.
• OS does not support IPP printing with encryption.
→ Refer to 7.8.2.1 Check Operating System (OS).
• Printer with IPP encryption has not been created.
→ Refer to 7.8.2.2 Have you created the printer?
• Printer's IPP setting is not set to Enable.
→ Refer to 7.8.2.3 Is IPP set to Enable?
7.8.2.1 Check Operating System (OS)
IPP printing (with encryption) is possible only in Windows2000 and WindowsXP.
It is not supported in other OSes.
7.8.2.2 Have you created the printer?
There's a possibility that the printer has not been created correctly.
For IPP printing (with encryption), you must use URL https://<printer's IP address>/ipp as the port when
you are creating a printer.
For the details of how to create a printer, refer to 5.6.1.2 Creating IPP printer for encryption
7.8.2.3 Is IPP Set to Enable?
IPP setting may not be set to Enable.
In the printer's initial setting, IPP is set to Disable.
To use the IPP printing, you need to set the printer's IPP setting to Enable.
For how to change the IPP setting, refer to 5.4.2.1Enabling the printer's IPP setting.
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