OneTouch Elevate - For Assistance; Troubleshooting

For Assistance 125
FOR ASSISTANCE
Thefollowingtopicsaddressareasofsupportforyourphone,includingtroubleshooting,
specifications,accountinformation,warrantyinformation,andcustomerservicecontactinformation.
TROUBLESHOOTING
Checkthequestionsandanswersbelowfortroubleshootingsolutionsforcommonphoneissues.
Check Here First
Question:Phonefreezes/operationisunstable.
Answer:Turnthephoneonagain.Ifyouareunabletoturnthephoneoff,removeandreplace
theBattery,andthenturnthephoneonagain.Datathatwasbeingeditediserasedafteryour
phoneispoweredonagain.
Question:Operationisunstableafteranewapplicationwasinstalled.
Answer:Thenewlyinstalledapplicationmaybethecause.UninstalltheapplicationinSafe
mode.SeeUninstallanApp.ToturnthephoneoninSafemode:
l PressandholdthePower/Lock key>longpressPower off,readthedisclaimerforsafe
mode,andthentouchOK.

o
AfterturningthephoneoninSafemode,"SafeMode"appearsatlowerleft.
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o
AfterrestartinginSafemode,yourphonecanbepoweredonasusual.

o
BeforeturningthephoneoninSafemode,itisrecommendedthatyoubackupimportant
data.
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o
BypoweringthephoneoninSafemode,addedwidgetsmaybedeleted.
Question:Cannotusephone,mail,orInternet.
Answer 1:Checkwhetheryouarewheresignalisweakoroutofservicearea.
Answer 2:Powerthephoneonagain.
Answer 3:IsthephoneinAirplanemode?TocheckthatAirplanemodeiscancelled:
l
Fromhome,touchApps >Settings >More…>Airplane mode.
Answer 4:Isdatacommunicationdisabled?Tocheckthatdatacommunicationisenabled:
l
Fromhome,touchApps >Settings >Data usage>Cellular data.
Question:Batterylevelgoesdownquickly.
Answer:Areyoustayingwheresignalisweakorhavebeenoutofserviceareaforalong
period?CallingwheresignalisweakorbeingoutofserviceareausesalotofBattery.